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- 2004092514 contributor B9870555.
- 2004092514 contributor B9870556.
- 2004092514 created "c2005.".
- 2004092514 date "2005".
- 2004092514 date "c2005.".
- 2004092514 dateCopyrighted "c2005.".
- 2004092514 extent "xii, 103 p. :".
- 2004092514 identifier "053314907X (pbk.)".
- 2004092514 issued "2005".
- 2004092514 issued "c2005.".
- 2004092514 language "eng".
- 2004092514 publisher "New York : Vantage Press,".
- 2004092514 subject "Customer services Evaluation.".
- 2004092514 subject "Customer services Management.".
- 2004092514 subject "Customer services Quality control.".
- 2004092514 subject "HF5415.5 .S37 2005".
- 2004092514 title "The superior customer revolution : how would your customers rate your service ...? Really? : plus the sixteen keys for success / by David M. Schreiber with Monte E. Wilson.".
- 2004092514 type "text".