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- 2004107036 contributor B9878476.
- 2004107036 created "2004.".
- 2004107036 date "2004".
- 2004107036 date "2004.".
- 2004107036 dateCopyrighted "2004.".
- 2004107036 description "Includes bibliographical references (p. 106).".
- 2004107036 extent "vi, 106 p. :".
- 2004107036 identifier "0619259094".
- 2004107036 identifier 2004107036.html.
- 2004107036 isPartOf "A Crisp fifty-minute series book".
- 2004107036 isPartOf "Fifty-Minute series.".
- 2004107036 issued "2004".
- 2004107036 issued "2004.".
- 2004107036 language "eng".
- 2004107036 publisher "Boston, MA : Thomson/Course Technology,".
- 2004107036 subject "658.8/12 22".
- 2004107036 subject "Customer relations Management Data processing.".
- 2004107036 subject "Customer services Information technology.".
- 2004107036 subject "Electronic commerce Customer services Management.".
- 2004107036 subject "HF5415.55 .H32 2004".
- 2004107036 subject "Relationship marketing.".
- 2004107036 title "Customer service in the information age : a common sense approach to high-tech help / JoAnn Haberer.".
- 2004107036 type "text".