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- 2004272260 contributor B9895359.
- 2004272260 contributor B9895360.
- 2004272260 contributor B9895361.
- 2004272260 created "c2003.".
- 2004272260 date "2003".
- 2004272260 date "c2003.".
- 2004272260 dateCopyrighted "c2003.".
- 2004272260 description "Includes bibliographical references.".
- 2004272260 extent "21 p. :".
- 2004272260 identifier "0823708055 (pbk.)".
- 2004272260 isPartOf "Conference Board report ; no. R-1336-03-RR.".
- 2004272260 isPartOf "Research report ; R-1336-03-RR".
- 2004272260 issued "2003".
- 2004272260 issued "c2003.".
- 2004272260 language "eng".
- 2004272260 publisher "New York : Conference Board,".
- 2004272260 subject "658.812 21".
- 2004272260 subject "Customer services Information technology.".
- 2004272260 subject "Customer services.".
- 2004272260 subject "Electronic commerce.".
- 2004272260 subject "HF5415.5 .S32 2003".
- 2004272260 title "Sustaining customer care in a rapidly changing business world : a snapshot of practices / by Lawrence Schein and Anna S. Powell.".
- 2004272260 type "text".