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- 2004273421 contributor B9896923.
- 2004273421 contributor B9896924.
- 2004273421 created "c2003.".
- 2004273421 date "2003".
- 2004273421 date "c2003.".
- 2004273421 dateCopyrighted "c2003.".
- 2004273421 extent "x, 142 p. :".
- 2004273421 identifier "0738498823 (pbk.)".
- 2004273421 isPartOf "IBM redbooks".
- 2004273421 issued "2003".
- 2004273421 issued "c2003.".
- 2004273421 language "eng".
- 2004273421 publisher "[Poughkeepsie, N.Y.?] : IBM, International Technical Support Organization,".
- 2004273421 subject "658.8/12 22".
- 2004273421 subject "Customer relations Management.".
- 2004273421 subject "Customer services Management.".
- 2004273421 subject "Customer services Planning.".
- 2004273421 subject "HF5415.5 .R43 2003".
- 2004273421 title "The readiness plan : a spotlight on customer success / Tim Yerks ... [et al.].".
- 2004273421 type "text".