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- 2004274592 contributor B9898339.
- 2004274592 created "c2001.".
- 2004274592 date "2001".
- 2004274592 date "c2001.".
- 2004274592 dateCopyrighted "c2001.".
- 2004274592 extent "189 p. :".
- 2004274592 isPartOf "Best Practices benchmarking report ; SM-140".
- 2004274592 issued "2001".
- 2004274592 issued "c2001.".
- 2004274592 language "eng".
- 2004274592 publisher "Chapel Hill, NC : Best Practices, LLC,".
- 2004274592 subject "658.8/72 22".
- 2004274592 subject "Customer services Technological innovations.".
- 2004274592 subject "Electronic commerce.".
- 2004274592 subject "HF5548.32 .D75 2001".
- 2004274592 subject "Internet marketing.".
- 2004274592 title "Driving business through the Internet : Web-based sales, marketing and service.".
- 2004274592 type "text".