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- 2004297812 contributor B9906296.
- 2004297812 contributor B9906297.
- 2004297812 created "2002.".
- 2004297812 date "2002".
- 2004297812 date "2002.".
- 2004297812 dateCopyrighted "2002.".
- 2004297812 description "Includes bibliographical references and index.".
- 2004297812 extent "xvi, 254 p. :".
- 2004297812 identifier "0273661957".
- 2004297812 issued "2002".
- 2004297812 issued "2002.".
- 2004297812 language "eng".
- 2004297812 publisher "London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Publishing,".
- 2004297812 subject "658.812 21".
- 2004297812 subject "Customer loyalty.".
- 2004297812 subject "Customer relations.".
- 2004297812 subject "HF5415.5 S65 2002".
- 2004297812 subject "Relationship marketing.".
- 2004297812 title "Managing the customer experience : turning customers into advocates / Shaun Smith & Joe Wheeler.".
- 2004297812 type "text".