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- 2004302772 contributor B9912368.
- 2004302772 created "c2004.".
- 2004302772 date "2004".
- 2004302772 date "c2004.".
- 2004302772 dateCopyrighted "c2004.".
- 2004302772 description "Includes bibliographical references and index.".
- 2004302772 extent "xxviii, 272 p. :".
- 2004302772 identifier "0131015508".
- 2004302772 issued "2004".
- 2004302772 issued "c2004.".
- 2004302772 language "eng".
- 2004302772 publisher "Upper Saddle River, NJ : FT Prentice Hall,".
- 2004302772 subject "Consumer behavior Psychological aspects.".
- 2004302772 subject "Customer services Evaluation.".
- 2004302772 subject "Customer services Quality control.".
- 2004302772 subject "HF5415.5 .C367 2004".
- 2004302772 subject "Organizational effectiveness Management.".
- 2004302772 title "Clued in : how to keep customers coming back again and again / Lewis P. Carbone.".
- 2004302772 type "text".