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- 2004303367 contributor B9913111.
- 2004303367 contributor B9913112.
- 2004303367 contributor B9913113.
- 2004303367 created "c2004.".
- 2004303367 date "2004".
- 2004303367 date "c2004.".
- 2004303367 dateCopyrighted "c2004.".
- 2004303367 description "1. Introduction -- 2. A method for conducting customer satisfaction research -- 3. The findings -- 4. Limitations and applications of the method -- 5. Recommendations to utilities -- Appendix A. Using the focus groups for customer satisfaction research -- Appendix B. Focus group question guide -- Appendix C. Service trade-off exercises for focus groups -- Appendix D. Customer satisfaction survey -- Appendix E. Cost exercise worksheets -- References -- Abbreviations.".
- 2004303367 description "Includes bibliographical references (p. 159-160).".
- 2004303367 extent "xxii, 161 p. :".
- 2004303367 issued "2004".
- 2004303367 issued "c2004.".
- 2004303367 language "eng".
- 2004303367 publisher "Denver, CO : Awwa Research Foundation,".
- 2004303367 subject "HD4456 .R36 2004".
- 2004303367 subject "Water utilities Customer services Evaluation.".
- 2004303367 tableOfContents "1. Introduction -- 2. A method for conducting customer satisfaction research -- 3. The findings -- 4. Limitations and applications of the method -- 5. Recommendations to utilities -- Appendix A. Using the focus groups for customer satisfaction research -- Appendix B. Focus group question guide -- Appendix C. Service trade-off exercises for focus groups -- Appendix D. Customer satisfaction survey -- Appendix E. Cost exercise worksheets -- References -- Abbreviations.".
- 2004303367 title "Developing customer service targets by assessing customer perspectives / prepared by Eric Rambo, Robert Baumgartner, and Carrie Koenig; sponsored by Awwa Research Foundation.".
- 2004303367 type "text".