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- 2005002634 contributor B10107095.
- 2005002634 created "c2005.".
- 2005002634 date "2005".
- 2005002634 date "c2005.".
- 2005002634 dateCopyrighted "c2005.".
- 2005002634 description "Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.".
- 2005002634 extent "xii, 212 p. ;".
- 2005002634 identifier "0814472613".
- 2005002634 identifier 2005002634.html.
- 2005002634 issued "2005".
- 2005002634 issued "c2005.".
- 2005002634 language "eng".
- 2005002634 publisher "New York : American Management Association,".
- 2005002634 subject "658.3/124 22".
- 2005002634 subject "Conflict management.".
- 2005002634 subject "Employees Training of.".
- 2005002634 subject "HM1166 .L83 2005".
- 2005002634 subject "Interpersonal communication.".
- 2005002634 tableOfContents "Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.".
- 2005002634 title "People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas.".
- 2005002634 type "text".