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- 2005004120 contributor B10108918.
- 2005004120 created "c2005.".
- 2005004120 date "2005".
- 2005004120 date "c2005.".
- 2005004120 dateCopyrighted "c2005.".
- 2005004120 description "Includes bibliographical references and index.".
- 2005004120 description "Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word.".
- 2005004120 extent "xv, 221 p. :".
- 2005004120 identifier "0814472567".
- 2005004120 identifier 2005004120.html.
- 2005004120 issued "2005".
- 2005004120 issued "c2005.".
- 2005004120 language "eng".
- 2005004120 publisher "New York, NY : AMACOM Books,".
- 2005004120 subject "658.8/12 22".
- 2005004120 subject "Call centers Computer network resources.".
- 2005004120 subject "Call centers Management.".
- 2005004120 subject "Customer services Management.".
- 2005004120 subject "HE8788 .F58 2005".
- 2005004120 tableOfContents "Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word.".
- 2005004120 title "The real-time contact center / Donna Fluss.".
- 2005004120 type "text".