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Matches in Library of Congress for { <http://lccn.loc.gov/2005014960> ?p ?o. }

• 2005014960 contributor B10121941.
• 2005014960 contributor B10121942.
• 2005014960 created "c2005.".
• 2005014960 date "2005".
• 2005014960 date "c2005.".
• 2005014960 dateCopyrighted "c2005.".
• 2005014960 description "Includes bibliographical references and index.".
• 2005014960 description "Introduction -- Basic communication skills -- Regulating skills -- Introduction -- Opening the conversation, setting goals -- Goal evaluation -- Closing the conversation -- Listening skills -- Introduction -- Non-selective listening skills, minimal encouragers -- Selective listening skills -- Sender skills -- Introduction -- Sender skills - initiative -- Sender skills - reactive -- Dialogues -- Interviewing -- Introduction -- Preparation of the semi-structured interview -- Holding semi-structured interviews -- The selection interview -- Introduction -- Goals -- Method -- Basic attitude -- Skills in the different phases of the interview -- The job-application interview -- Introduction -- Preparation -- Skills in the job-application interview -- The performance evaluation interview -- Introduction -- The performance evaluation interview within the framework of personnel management -- Goals and conditions -- Preparation -- Roles -- Errors in judgement -- The performance evaluation interview model -- The personal problems interview -- Introduction -- Diagnosis-prescription model versus cooperation model -- A dialogue model with communication skills -- Handling complaints -- Introduction -- Listening to the complaint -- Showing understanding -- Finding out the practical aspects of the complaint -- Finding a solution -- Coming to an agreement -- Breaking bad news -- Introduction -- Situations -- Phase 1: Delivering bad news immediately -- Phase 2: How to deal with reactions -- Phase 3: Looking for solutions -- The sales interview -- Introduction -- Preparation -- Structure -- Communication skills -- Group conversations -- Decision-making -- Introduction -- Phases in the decision-making process -- Pitfalls -- Techniques to develop strategies -- Leading meetings -- Introduction -- Goal -- Roles -- Task-oriented and people-oriented behaviour -- Tasks -- Structure -- Conflict management -- Introduction -- Characteristics of conflict situations -- Conflict management behaviour -- Behaviour that evokes conflict -- Conflict management conversation -- Mediation: conflict management with the help of a mediator -- A model for conflict management -- Negotiating -- Introduction -- Negotiator's behaviour -- Negotiation space -- Negotiation situations -- Negotiating skills -- Model for a negotiation conversation -- Giving presentations -- Introduction -- Preparation -- Giving the presentation -- Dealing with reactions -- Exercises.".
• 2005014960 extent "p. cm.".
• 2005014960 identifier "1841695556".
• 2005014960 identifier "1841695564".
• 2005014960 identifier 2005014960-d.html.
• 2005014960 identifier 2005014960-b.html.
• 2005014960 identifier 2005014960.html.
• 2005014960 issued "2005".
• 2005014960 issued "c2005.".
• 2005014960 language "eng".
• 2005014960 publisher "New York, NY : Psychology Press,".
• 2005014960 subject "658.4/5 22".
• 2005014960 subject "Business communication.".
• 2005014960 subject "Communication in organizations.".
• 2005014960 subject "HD30.3 .M65 2005".
• 2005014960 tableOfContents "Introduction -- Basic communication skills -- Regulating skills -- Introduction -- Opening the conversation, setting goals -- Goal evaluation -- Closing the conversation -- Listening skills -- Introduction -- Non-selective listening skills, minimal encouragers -- Selective listening skills -- Sender skills -- Introduction -- Sender skills - initiative -- Sender skills - reactive -- Dialogues -- Interviewing -- Introduction -- Preparation of the semi-structured interview -- Holding semi-structured interviews -- The selection interview -- Introduction -- Goals -- Method -- Basic attitude -- Skills in the different phases of the interview -- The job-application interview -- Introduction -- Preparation -- Skills in the job-application interview -- The performance evaluation interview -- Introduction -- The performance evaluation interview within the framework of personnel management -- Goals and conditions -- Preparation -- Roles -- Errors in judgement -- The performance evaluation interview model -- The personal problems interview -- Introduction -- Diagnosis-prescription model versus cooperation model -- A dialogue model with communication skills -- Handling complaints -- Introduction -- Listening to the complaint -- Showing understanding -- Finding out the practical aspects of the complaint -- Finding a solution -- Coming to an agreement -- Breaking bad news -- Introduction -- Situations -- Phase 1: Delivering bad news immediately -- Phase 2: How to deal with reactions -- Phase 3: Looking for solutions -- The sales interview -- Introduction -- Preparation -- Structure -- Communication skills -- Group conversations -- Decision-making -- Introduction -- Phases in the decision-making process -- Pitfalls -- Techniques to develop strategies -- Leading meetings -- Introduction -- Goal -- Roles -- Task-oriented and people-oriented behaviour -- Tasks -- Structure -- Conflict management -- Introduction -- Characteristics of conflict situations -- Conflict management behaviour -- Behaviour that evokes conflict -- Conflict management conversation -- Mediation: conflict management with the help of a mediator -- A model for conflict management -- Negotiating -- Introduction -- Negotiator's behaviour -- Negotiation space -- Negotiation situations -- Negotiating skills -- Model for a negotiation conversation -- Giving presentations -- Introduction -- Preparation -- Giving the presentation -- Dealing with reactions -- Exercises.".
• 2005014960 title "Communication in organizations : basic skills and conversation models / Henk T. van der Molen and Yvonne Gramsbergen-Hoogland.".
• 2005014960 type "text".