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- 2005020017 contributor B10127991.
- 2005020017 created "c2006.".
- 2005020017 date "2006".
- 2005020017 date "c2006.".
- 2005020017 dateCopyrighted "c2006.".
- 2005020017 description "Includes bibliographical references (p. [373]-380) and index.".
- 2005020017 description "The customer profit conundrum -- Segmentation -- Customer focus -- Processes and systems -- Employee involvement -- Training and development -- Measurement -- Continuous improvement -- Communications -- Culture.".
- 2005020017 extent "xxviii, 388 p. :".
- 2005020017 identifier "0470016345 (hbk. : alk. paper)".
- 2005020017 identifier "9780470016343".
- 2005020017 identifier 2005020017-d.html.
- 2005020017 identifier 2005020017-b.html.
- 2005020017 identifier 2005020017.html.
- 2005020017 issued "2006".
- 2005020017 issued "c2006.".
- 2005020017 language "eng".
- 2005020017 publisher "Chichester, England ; Hoboken, NJ : Wiley,".
- 2005020017 subject "658.8/12 22".
- 2005020017 subject "Business planning.".
- 2005020017 subject "Customer relations Management.".
- 2005020017 subject "HF5415.5 .M865 2006".
- 2005020017 subject "Relationship marketing.".
- 2005020017 tableOfContents "The customer profit conundrum -- Segmentation -- Customer focus -- Processes and systems -- Employee involvement -- Training and development -- Measurement -- Continuous improvement -- Communications -- Culture.".
- 2005020017 title "Converting customer value : from retention to profit / J.A. Murphy ... [et al.].".
- 2005020017 type "text".