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- 2005025733 contributor B10134955.
- 2005025733 created "c2006.".
- 2005025733 date "2006".
- 2005025733 date "c2006.".
- 2005025733 dateCopyrighted "c2006.".
- 2005025733 description "Includes bibliographical references (p. 197-198) and index.".
- 2005025733 description "Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.".
- 2005025733 extent "xi, 211 p. :".
- 2005025733 identifier "1591397839".
- 2005025733 identifier "9781591397830".
- 2005025733 identifier 2005025733.html.
- 2005025733 issued "2006".
- 2005025733 issued "c2006.".
- 2005025733 language "eng".
- 2005025733 publisher "Boston, Mass. : Harvard Business School Press,".
- 2005025733 subject "658.15/54 22".
- 2005025733 subject "Consumer satisfaction.".
- 2005025733 subject "Customer loyalty.".
- 2005025733 subject "Customer relations.".
- 2005025733 subject "Employee loyalty.".
- 2005025733 subject "Employee motivation.".
- 2005025733 subject "HF5415.5 .R439 2006".
- 2005025733 subject "Leadership.".
- 2005025733 subject "Success in business.".
- 2005025733 tableOfContents "Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.".
- 2005025733 title "The ultimate question : driving good profits and true growth / Fred Reichheld.".
- 2005025733 type "text".