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- 2005046467 contributor B10157186.
- 2005046467 contributor B10157187.
- 2005046467 created "2005.".
- 2005046467 date "2005".
- 2005046467 date "2005.".
- 2005046467 dateCopyrighted "2005.".
- 2005046467 description "Includes bibliographical references (p. 196-201) and index.".
- 2005046467 extent "xv, 208 p. :".
- 2005046467 identifier "140394573X".
- 2005046467 identifier "9781403945730".
- 2005046467 identifier 2005046467-b.html.
- 2005046467 identifier 2005046467-d.html.
- 2005046467 identifier 2005046467-t.html.
- 2005046467 issued "2005".
- 2005046467 issued "2005.".
- 2005046467 language "eng".
- 2005046467 publisher "Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan,".
- 2005046467 subject "658.8/12 22".
- 2005046467 subject "Consumer satisfaction.".
- 2005046467 subject "Customer relations Management.".
- 2005046467 subject "Customer services Management.".
- 2005046467 subject "HF5415.5 .B3677 2005".
- 2005046467 title "Sense and respond : the journey to customer purpose / Sue Barlow, Stephen Parry, and Mike Faulkner.".
- 2005046467 type "text".