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- 2005052943 contributor B10164573.
- 2005052943 contributor B10164574.
- 2005052943 created "c2006.".
- 2005052943 date "2006".
- 2005052943 date "c2006.".
- 2005052943 dateCopyrighted "c2006.".
- 2005052943 extent "viii, 310 p. ;".
- 2005052943 identifier "0312351690".
- 2005052943 identifier "9780312351694".
- 2005052943 identifier 2005052943-b.html.
- 2005052943 identifier 2005052943-d.html.
- 2005052943 issued "2006".
- 2005052943 issued "c2006.".
- 2005052943 language "eng".
- 2005052943 publisher "New York : Truman Talley Books/St. Martin's Press,".
- 2005052943 subject "658.8 22".
- 2005052943 subject "Consumer satisfaction.".
- 2005052943 subject "HF5415.335 .G67 2006".
- 2005052943 subject "Marketing.".
- 2005052943 title "The must-have customer : 7 steps to winning the customer you haven't got / Robert Gordman, with Armin Brott.".
- 2005052943 type "text".