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- 2005270210 contributor B10170776.
- 2005270210 contributor B10170777.
- 2005270210 created "c2004.".
- 2005270210 date "2004".
- 2005270210 date "c2004.".
- 2005270210 dateCopyrighted "c2004.".
- 2005270210 description "Includes bibliographical references.".
- 2005270210 extent "xvii, 86 p. :".
- 2005270210 identifier "0965711439 (pbk.)".
- 2005270210 identifier 2005270210.html.
- 2005270210 isPartOf "Relevant knowledge series".
- 2005270210 issued "2004".
- 2005270210 issued "c2004.".
- 2005270210 language "eng".
- 2005270210 publisher "Cambridge, Mass. : Marketing Science Institute,".
- 2005270210 subject "658.8/12 22".
- 2005270210 subject "Customer services Evaluation.".
- 2005270210 subject "Customer services Quality control.".
- 2005270210 subject "HF5415.5 .Z454 2004".
- 2005270210 title "Service quality / Valarie A. Zeithaml, A. Parasuraman.".
- 2005270210 type "text".