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- 2005271503 contributor B10172313.
- 2005271503 created "c2003.".
- 2005271503 date "2003".
- 2005271503 date "c2003.".
- 2005271503 dateCopyrighted "c2003.".
- 2005271503 extent "vi, 82 p. ;".
- 2005271503 identifier "1578393132 (pbk.)".
- 2005271503 issued "2003".
- 2005271503 issued "c2003.".
- 2005271503 language "eng".
- 2005271503 publisher "Marblehead, MA : HCPro,".
- 2005271503 subject "362.16/068 22".
- 2005271503 subject "Consumer satisfaction.".
- 2005271503 subject "Customer services.".
- 2005271503 subject "Long-term care facilities Risk management.".
- 2005271503 subject "RA999.R57 M376 2003".
- 2005271503 title "Risk management through exceptional customer service : a training guide for long-term care managers / Carol Marshall.".
- 2005271503 type "text".