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- 2005273558 contributor B10174765.
- 2005273558 contributor B10174766.
- 2005273558 contributor B10174767.
- 2005273558 created "c2004.".
- 2005273558 date "2004".
- 2005273558 date "c2004.".
- 2005273558 dateCopyrighted "c2004.".
- 2005273558 description "Includes bibliographical references (p. 165-166) and index.".
- 2005273558 extent "xii, 170 p. :".
- 2005273558 identifier "0738497975".
- 2005273558 identifier 2005273558.html.
- 2005273558 isPartOf "IBM redbooks".
- 2005273558 issued "2004".
- 2005273558 issued "c2004.".
- 2005273558 language "eng".
- 2005273558 publisher "[Austin, Tex.?] : IBM International Technical Support Organization,".
- 2005273558 subject "658/.0285 22".
- 2005273558 subject "Business Data processing Management.".
- 2005273558 subject "Electronic commerce Management.".
- 2005273558 subject "HD30.37 .D37 2004".
- 2005273558 subject "IBM Tivoli service level advisor.".
- 2005273558 subject "Information technology Management.".
- 2005273558 subject "Service-level agreements.".
- 2005273558 subject "Tivoli Business Systems Manager.".
- 2005273558 title "Business service management best practices / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].".
- 2005273558 type "text".