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- 2005281285 contributor B10184072.
- 2005281285 created "c2005.".
- 2005281285 date "2005".
- 2005281285 date "c2005.".
- 2005281285 dateCopyrighted "c2005.".
- 2005281285 extent "vii, 122 p. :".
- 2005281285 identifier "0874258081 (pbk.)".
- 2005281285 identifier 2005281285.html.
- 2005281285 isPartOf "Learning points series".
- 2005281285 issued "2005".
- 2005281285 issued "c2005.".
- 2005281285 language "eng".
- 2005281285 publisher "Amherst, Mass. : HRD Press,".
- 2005281285 subject "658.8/12 22".
- 2005281285 subject "Customer services Management.".
- 2005281285 subject "Customer services Problems, exercises, etc.".
- 2005281285 subject "Customer services Quality control.".
- 2005281285 subject "HF5415.5 .G37 2005".
- 2005281285 title "Learning points. 100 activities and actions for customer service excellence / Peter R. Garber.".
- 2005281285 type "text".