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- 2005284085 contributor B10187470.
- 2005284085 created "c2005.".
- 2005284085 date "2005".
- 2005284085 date "c2005.".
- 2005284085 dateCopyrighted "c2005.".
- 2005284085 description "Includes bibliographical references (p. 131-134).".
- 2005284085 extent "viii, 134 p. :".
- 2005284085 identifier "1890956317".
- 2005284085 issued "2005".
- 2005284085 issued "c2005.".
- 2005284085 language "eng".
- 2005284085 publisher "Alexandria, Va. : APPA,".
- 2005284085 spatial "United States".
- 2005284085 spatial "United States.".
- 2005284085 subject "378.1/96 22".
- 2005284085 subject "LB2823.5 .C73 2005".
- 2005284085 subject "Universities and colleges Customer services United States.".
- 2005284085 subject "Universities and colleges United States Business management.".
- 2005284085 title "Creating a service culture : making the customer connection.".
- 2005284085 type "text".