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- 2005295155 alternative "Call center management dictionary".
- 2005295155 contributor B10188624.
- 2005295155 contributor B10188625.
- 2005295155 created "c2003.".
- 2005295155 date "2003".
- 2005295155 date "c2003.".
- 2005295155 dateCopyrighted "c2003.".
- 2005295155 description "Includes bibliographical references (p. 211-214).".
- 2005295155 extent "xx, 222 p. :".
- 2005295155 identifier "0965909352".
- 2005295155 issued "2003".
- 2005295155 issued "c2003.".
- 2005295155 language "eng".
- 2005295155 publisher "Annapolis, Md. : Call Center Press,".
- 2005295155 subject "658.812 21".
- 2005295155 subject "Call centers Management Dictionaries.".
- 2005295155 subject "Customer services Management Dictionaries.".
- 2005295155 subject "HE8788 .C553 2003".
- 2005295155 title "Call center management dictionary".
- 2005295155 title "ICMI's call center management dictionary : the essential reference for contact center, help desk and customer care professionals / Brad Cleveland.".
- 2005295155 type "text".