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- 2005295694 contributor B10189291.
- 2005295694 contributor B10189292.
- 2005295694 created "2004.".
- 2005295694 date "2004".
- 2005295694 date "2004.".
- 2005295694 dateCopyrighted "2004.".
- 2005295694 description "Includes bibliographical references ( .".
- 2005295694 extent "xix, 243 p. :".
- 2005295694 identifier "1591840074 (hc.)".
- 2005295694 identifier "1591840422 (pbk.)".
- 2005295694 identifier 2005295694-b.html.
- 2005295694 identifier 2005295694-d.html.
- 2005295694 identifier 2005295694.html.
- 2005295694 issued "2004".
- 2005295694 issued "2004.".
- 2005295694 language "eng".
- 2005295694 publisher "New York, N.Y. : Portfolio/Penguin,".
- 2005295694 subject "658.8/12 22".
- 2005295694 subject "Customer relations.".
- 2005295694 subject "HF5415.5 .S449 2004".
- 2005295694 title "Killer customers : tell the good from the bad and crush your competitors / Larry Selden & Geoffrey Colvin.".
- 2005295694 type "text".