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- 2006000098 contributor B10405344.
- 2006000098 created "c2006.".
- 2006000098 date "2006".
- 2006000098 date "c2006.".
- 2006000098 dateCopyrighted "c2006.".
- 2006000098 description "Includes bibliographical references (p. [187]-188) and index.".
- 2006000098 extent "xvi, 192 p. :".
- 2006000098 identifier "0754647250 (alk. paper)".
- 2006000098 identifier "9780754647256".
- 2006000098 identifier 2006000098.html.
- 2006000098 issued "2006".
- 2006000098 issued "c2006.".
- 2006000098 language "eng".
- 2006000098 publisher "Aldershot, England ; Burlington, VT : Ashgate,".
- 2006000098 subject "629.134/2 22".
- 2006000098 subject "Aircraft industry Customer services Quality control.".
- 2006000098 subject "Airlines Customer services Quality control.".
- 2006000098 subject "Airplanes Design and construction Quality control.".
- 2006000098 subject "Airports Management Quality control.".
- 2006000098 subject "TL671.28 .K67 2006".
- 2006000098 title "Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann.".
- 2006000098 type "text".