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- 2006007913 contributor B10414863.
- 2006007913 created "c2006.".
- 2006007913 date "2006".
- 2006007913 date "c2006.".
- 2006007913 dateCopyrighted "c2006.".
- 2006007913 description "Includes bibliographical references.".
- 2006007913 description "Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers-electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Five questions about customer loyalty with Jill Griffin -- Five keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.".
- 2006007913 extent "vii, 178 p. ;".
- 2006007913 identifier "1422103234 (alk. paper)".
- 2006007913 identifier "9781422103234 (alk. paper)".
- 2006007913 identifier 2006007913.html.
- 2006007913 isPartOf "The results-driven manager series".
- 2006007913 issued "2006".
- 2006007913 issued "c2006.".
- 2006007913 language "eng".
- 2006007913 publisher "Boston, Mass. : Harvard Business School Press,".
- 2006007913 subject "658.8/12 22".
- 2006007913 subject "Customer relations.".
- 2006007913 subject "Customer services.".
- 2006007913 subject "HF5415.5 .C658 2006".
- 2006007913 subject "Success in business.".
- 2006007913 tableOfContents "Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers-electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Five questions about customer loyalty with Jill Griffin -- Five keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.".
- 2006007913 title "Connecting with your customers.".
- 2006007913 type "text".