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- 2006020705 contributor B10430297.
- 2006020705 contributor B10430298.
- 2006020705 created "c2006.".
- 2006020705 date "2006".
- 2006020705 date "c2006.".
- 2006020705 dateCopyrighted "c2006.".
- 2006020705 description "Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.".
- 2006020705 description "Includes bibliographical references and index.".
- 2006020705 extent "viii, 160 p. ;".
- 2006020705 identifier "155570560X (alk. paper)".
- 2006020705 identifier "9781555705602 (alk. paper)".
- 2006020705 identifier 2006020705.html.
- 2006020705 issued "2006".
- 2006020705 issued "c2006.".
- 2006020705 language "eng".
- 2006020705 publisher "New York : Neal-Schuman Publishers,".
- 2006020705 subject "020.71/55 22".
- 2006020705 subject "Customer services.".
- 2006020705 subject "Library employees In-service training.".
- 2006020705 subject "Public services (Libraries)".
- 2006020705 subject "Z668.5 .T63 2006".
- 2006020705 tableOfContents "Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.".
- 2006020705 title "Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.".
- 2006020705 type "text".