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- 2006036647 contributor B10449718.
- 2006036647 created "c2007.".
- 2006036647 date "2007".
- 2006036647 date "c2007.".
- 2006036647 dateCopyrighted "c2007.".
- 2006036647 description "Includes bibliographical references (p. 235-249) and index.".
- 2006036647 description "Introduction : the Hotelier's secret -- The problem and the solution -- What happened to my customers? -- Engineering the total customer experience -- Reimagining the customer experience -- Reimagining the sale : creating customers who are happy to buy -- The hospitable organization : turning customers into guests -- Home away from home : the art of welcoming customers -- Haven wanted : providing security in an unsafe world -- Open-door policy : the challenge of transparency -- One size does not fit all : the new art of customization -- Let me introduce you : customer communities in an interactive world -- High-tech goes high-touch : using the Internet to go global and go local -- Everyone is welcome : the challenges of customer diversity -- Your best, and a little bit more : offering something extra to your customers -- Afterword : a challenge that never ends -- Endnotes -- Index.".
- 2006036647 extent "xii, 256 p. ;".
- 2006036647 identifier "0470043555 (cloth)".
- 2006036647 identifier "9780470043554 (cloth)".
- 2006036647 identifier 2006036647-b.html.
- 2006036647 identifier 2006036647-d.html.
- 2006036647 identifier 2006036647.html.
- 2006036647 issued "2007".
- 2006036647 issued "c2007.".
- 2006036647 language "eng".
- 2006036647 publisher "Hoboken, N.J. : John Wiley & Sons, Inc.,".
- 2006036647 subject "647.94/068 22".
- 2006036647 subject "Customer relations.".
- 2006036647 subject "Hospitality industry Customer services.".
- 2006036647 subject "Hotels.".
- 2006036647 subject "TX911.3.C8 T57 2007".
- 2006036647 tableOfContents "Introduction : the Hotelier's secret -- The problem and the solution -- What happened to my customers? -- Engineering the total customer experience -- Reimagining the customer experience -- Reimagining the sale : creating customers who are happy to buy -- The hospitable organization : turning customers into guests -- Home away from home : the art of welcoming customers -- Haven wanted : providing security in an unsafe world -- Open-door policy : the challenge of transparency -- One size does not fit all : the new art of customization -- Let me introduce you : customer communities in an interactive world -- High-tech goes high-touch : using the Internet to go global and go local -- Everyone is welcome : the challenges of customer diversity -- Your best, and a little bit more : offering something extra to your customers -- Afterword : a challenge that never ends -- Endnotes -- Index.".
- 2006036647 title "Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.".
- 2006036647 type "text".