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- 2006038557 contributor B10452046.
- 2006038557 contributor B10452047.
- 2006038557 created "c2007.".
- 2006038557 date "2007".
- 2006038557 date "c2007.".
- 2006038557 dateCopyrighted "c2007.".
- 2006038557 description "Includes bibliographical references (p. 251-253) and index.".
- 2006038557 description "Introduction -- The fundamentals -- The golden rule : treat others the way you want to be treated -- Self-talk : creating a positive attitude -- Listening skills -- Problem solving -- Customers on tilt -- Customer tells -- The platinum rule : treat people the way they want to be treated -- In-the-moment tells : customer reactions -- In-the-moment tells : where the tells are -- In-the-moment tells : responding to tells -- Communication style habits -- Dimensions of the communication styles model -- Four communication styles -- Reading communication styles -- Adapting to styles -- Your most difficult style -- Cultural tells -- Third party tells -- Changing customer service culture -- Creating a customer service culture.".
- 2006038557 extent "xx, 265 p. ;".
- 2006038557 identifier "1419596098".
- 2006038557 identifier "9781419596094".
- 2006038557 identifier 2006038557-b.html.
- 2006038557 identifier 2006038557-d.html.
- 2006038557 identifier 2006038557-t.html.
- 2006038557 issued "2007".
- 2006038557 issued "c2007.".
- 2006038557 language "eng".
- 2006038557 publisher "New York : Kaplan Pub.,".
- 2006038557 subject "658.8/12 22".
- 2006038557 subject "Customer services.".
- 2006038557 subject "HF5415.5 .S4493 2007".
- 2006038557 tableOfContents "Introduction -- The fundamentals -- The golden rule : treat others the way you want to be treated -- Self-talk : creating a positive attitude -- Listening skills -- Problem solving -- Customers on tilt -- Customer tells -- The platinum rule : treat people the way they want to be treated -- In-the-moment tells : customer reactions -- In-the-moment tells : where the tells are -- In-the-moment tells : responding to tells -- Communication style habits -- Dimensions of the communication styles model -- Four communication styles -- Reading communication styles -- Adapting to styles -- Your most difficult style -- Cultural tells -- Third party tells -- Changing customer service culture -- Creating a customer service culture.".
- 2006038557 title "Customer tells : delivering world-class customer service by reading your customers' signs and signals / Marty Seldman, C. John Futterknecht, Benjamin S. Sorensen.".
- 2006038557 type "text".