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- 2006044767 contributor B10458728.
- 2006044767 created "2006.".
- 2006044767 date "2006".
- 2006044767 date "2006.".
- 2006044767 dateCopyrighted "2006.".
- 2006044767 extent "p. cm.".
- 2006044767 identifier "0273707922".
- 2006044767 identifier "9780273707929 (alk. paper)".
- 2006044767 issued "2006".
- 2006044767 issued "2006.".
- 2006044767 language "eng".
- 2006044767 publisher "New York : Pearson/Prentice Hall Business,".
- 2006044767 subject "658.8/12 22".
- 2006044767 subject "Consumer satisfaction.".
- 2006044767 subject "Customer services Management.".
- 2006044767 subject "HF5415.5 .H424 2006".
- 2006044767 title "Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred / Michael Heppell.".
- 2006044767 type "text".