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- 2007013596 contributor B10765025.
- 2007013596 created "c2007.".
- 2007013596 date "2007".
- 2007013596 date "c2007.".
- 2007013596 dateCopyrighted "c2007.".
- 2007013596 description "Foreword / by Chris Argyris -- Acknowledgments -- About the author -- Defining defensive routines -- Framing the issue: the work of Chris Argyris -- The foundational skill set -- Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place -- Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news -- Being in control: fix it now or fix it later, scene two: the word gets out -- Bypass tactics and covering up: fix it now or fix it later, scene three: being nice -- Discussing the undiscussable -- Strategic interventions: interviews and mapping -- The de-escalation: fix it now or fix it later: Mark and Brenda reflect -- Engaging differences -- Key thought enablers -- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach, learn -- Conclusion -- Appendix A: Mapping templates -- Appendix B: Strategies for case study groups -- Bibliography -- Index.".
- 2007013596 description "Includes bibliographical references (p. 247-249) and index.".
- 2007013596 extent "xiii, 268 p. :".
- 2007013596 identifier "0787986321 (pbk.)".
- 2007013596 identifier "9780787986322 (pbk.)".
- 2007013596 identifier 2007013596-b.html.
- 2007013596 identifier 2007013596-d.html.
- 2007013596 identifier 2007013596.html.
- 2007013596 isPartOf "The Jossey-Bass business & management series".
- 2007013596 issued "2007".
- 2007013596 issued "c2007.".
- 2007013596 language "eng".
- 2007013596 publisher "San Francisco : Jossey-Bass/Wiley,".
- 2007013596 subject "650.1/3 22".
- 2007013596 subject "Conflict management.".
- 2007013596 subject "HD42 .N66 2007".
- 2007013596 tableOfContents "Foreword / by Chris Argyris -- Acknowledgments -- About the author -- Defining defensive routines -- Framing the issue: the work of Chris Argyris -- The foundational skill set -- Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place -- Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news -- Being in control: fix it now or fix it later, scene two: the word gets out -- Bypass tactics and covering up: fix it now or fix it later, scene three: being nice -- Discussing the undiscussable -- Strategic interventions: interviews and mapping -- The de-escalation: fix it now or fix it later: Mark and Brenda reflect -- Engaging differences -- Key thought enablers -- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach, learn -- Conclusion -- Appendix A: Mapping templates -- Appendix B: Strategies for case study groups -- Bibliography -- Index.".
- 2007013596 title "Discussing the undiscussable : a guide to overcoming defensive routines in the workplace / William R. Noonan ; foreword by Chris Argyris.".
- 2007013596 type "text".