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- 2007024932 contributor B10778635.
- 2007024932 created "2007.".
- 2007024932 date "2007".
- 2007024932 date "2007.".
- 2007024932 dateCopyrighted "2007.".
- 2007024932 description "Includes bibliographical references (p. [231]-237) and index.".
- 2007024932 description "List of figures and tables -- 1. Introduction -- 2. The big picture -- 3. The science of customer satisfaction -- 4. When customer satisfaction matters and when it doesn't -- 5. Customer satisfaction and stock returns : the power of the obvious -- 6. Things aren't always what they seem : inadvertently damaging customer assets -- 7. Customer asset management : offense versus defense -- 8. Putting the numbers to work -- Notes -- Index.".
- 2007024932 extent "viii, 247 p. :".
- 2007024932 identifier "0230604064".
- 2007024932 identifier "1403981973".
- 2007024932 identifier "9780230604063".
- 2007024932 identifier "9781403981974".
- 2007024932 identifier 2007024932-b.html.
- 2007024932 identifier 2007024932-d.html.
- 2007024932 identifier 2007024932.html.
- 2007024932 issued "2007".
- 2007024932 issued "2007.".
- 2007024932 language "eng".
- 2007024932 publisher "New York : Palgrave Macmillan,".
- 2007024932 subject "658.8/343 22".
- 2007024932 subject "Consumer satisfaction.".
- 2007024932 subject "Consumers' preferences.".
- 2007024932 subject "Customer relations.".
- 2007024932 subject "HF5415.335 .F67 2007".
- 2007024932 tableOfContents "List of figures and tables -- 1. Introduction -- 2. The big picture -- 3. The science of customer satisfaction -- 4. When customer satisfaction matters and when it doesn't -- 5. Customer satisfaction and stock returns : the power of the obvious -- 6. Things aren't always what they seem : inadvertently damaging customer assets -- 7. Customer asset management : offense versus defense -- 8. Putting the numbers to work -- Notes -- Index.".
- 2007024932 title "The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell.".
- 2007024932 type "text".