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- 2007030962 contributor B10785987.
- 2007030962 contributor B10785988.
- 2007030962 created "c2008.".
- 2007030962 date "2008".
- 2007030962 date "c2008.".
- 2007030962 dateCopyrighted "c2008.".
- 2007030962 description "Includes bibliographical references (p. 205-207) and index.".
- 2007030962 description "Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard.".
- 2007030962 extent "x, 210 p. :".
- 2007030962 identifier "0786430362 (pbk. : alk. paper)".
- 2007030962 identifier "9780786430369 (pbk. : alk. paper)".
- 2007030962 identifier 2007030962.html.
- 2007030962 issued "2008".
- 2007030962 issued "c2008.".
- 2007030962 language "eng".
- 2007030962 publisher "Jefferson, N.C. : McFarland,".
- 2007030962 subject "025.1 22".
- 2007030962 subject "Libraries Evaluation.".
- 2007030962 subject "Library planning.".
- 2007030962 subject "Organizational change Management.".
- 2007030962 subject "Organizational effectiveness Evaluation.".
- 2007030962 subject "Public services (Libraries) Evaluation.".
- 2007030962 subject "Z678.85 .W55 2008".
- 2007030962 tableOfContents "Introduction to the Baldrige Criteria -- Quality and the Baldrige Criteria : why adopt the Baldrige way? what's in it for libraries? -- What is quality? what is quality management? -- Starting a quality project : the quality management plan -- Putting the plan into action : quality implementation -- Maintaining and improving your commitment to the Baldrige Criteria -- Interpreting and using the Baldrige Criteria -- Application template of the Baldrige Criteria -- Introduction to the Balanced Scorecard -- The history, purpose, and definitions of the Balanced Scorecard -- Components of a Balanced Scorecard -- A closer look at the perspectives -- Developing and deploying your Balanced Scorecard -- Maintaining and improving your commitment to the Balanced Scorecard.".
- 2007030962 title "The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality / Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman.".
- 2007030962 type "text".