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- 2007032467 contributor B10787820.
- 2007032467 contributor B10787821.
- 2007032467 created "c2008.".
- 2007032467 date "2008".
- 2007032467 date "c2008.".
- 2007032467 dateCopyrighted "c2008.".
- 2007032467 description "Includes bibliographical references and indexes.".
- 2007032467 extent "xvii, 537 p. :".
- 2007032467 identifier "007337783X (alk. paper)".
- 2007032467 identifier "9780073377834 (alk. paper)".
- 2007032467 identifier 2007032467.html.
- 2007032467 issued "2008".
- 2007032467 issued "c2008.".
- 2007032467 language "eng".
- 2007032467 publisher "Boston : McGraw-Hill/Irwin,".
- 2007032467 subject "658 22".
- 2007032467 subject "HD9980.5 .F549 2008".
- 2007032467 subject "Service industries Management.".
- 2007032467 title "Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 2007032467 type "text".