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- 2007038037 alternative "Liberate your customers from customer service, keep them happy, and control costs".
- 2007038037 contributor B10794579.
- 2007038037 contributor B10794580.
- 2007038037 created "c2008.".
- 2007038037 date "2008".
- 2007038037 date "c2008.".
- 2007038037 dateCopyrighted "c2008.".
- 2007038037 description "Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography.".
- 2007038037 description "Includes bibliographical references (p. 293-300) and index.".
- 2007038037 extent "xvii, 312 p. :".
- 2007038037 identifier "0470189088 (cloth)".
- 2007038037 identifier "9780470189085 (cloth)".
- 2007038037 identifier F?func=service&doc_library=BVB01&doc_number=016983635&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
- 2007038037 identifier 2007038037-d.html.
- 2007038037 identifier 2007038037-b.html.
- 2007038037 identifier 2007038037.html.
- 2007038037 identifier DeliveryManager?pid=2419639&custom_att_2=simple_viewer.
- 2007038037 issued "2008".
- 2007038037 issued "c2008.".
- 2007038037 language "eng".
- 2007038037 publisher "San Francisco : Jossey-Bass,".
- 2007038037 subject "658.8/12 22".
- 2007038037 subject "Consumer satisfaction.".
- 2007038037 subject "Customer services Management.".
- 2007038037 subject "HF5415.335 .P75 2008".
- 2007038037 subject "Service industries Customer services.".
- 2007038037 subject "Service industries Management.".
- 2007038037 tableOfContents "Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography.".
- 2007038037 title "Liberate your customers from customer service, keep them happy, and control costs".
- 2007038037 title "The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe.".
- 2007038037 type "text".