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- 2007038701 contributor B10795372.
- 2007038701 created "2008.".
- 2007038701 date "2008".
- 2007038701 date "2008.".
- 2007038701 dateCopyrighted "2008.".
- 2007038701 description "Includes bibliographical references (p. [270-272]) and index.".
- 2007038701 extent "vi, 280 p. :".
- 2007038701 identifier "0749450665".
- 2007038701 identifier "9780749450663".
- 2007038701 identifier 2007038701-b.html.
- 2007038701 identifier 2007038701-t.html.
- 2007038701 issued "2008".
- 2007038701 issued "2008.".
- 2007038701 language "eng".
- 2007038701 publisher "London ; Philadelphia : Kogan Page,".
- 2007038701 subject "658.8/12 22".
- 2007038701 subject "Customer relations.".
- 2007038701 subject "Customer services.".
- 2007038701 subject "HF5415.5 .C6635 2008".
- 2007038701 subject "Total quality management.".
- 2007038701 title "Customer care excellence : how to create an effective customer focus / Sarah Cook.".
- 2007038701 type "text".