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- 2007045960 contributor B10804147.
- 2007045960 created "c2009.".
- 2007045960 date "2009".
- 2007045960 date "c2009.".
- 2007045960 dateCopyrighted "c2009.".
- 2007045960 description "Includes bibliographical references (p. 288) and index.".
- 2007045960 extent "xx, 294 p. :".
- 2007045960 identifier "0073545449 (alk. paper)".
- 2007045960 identifier "9780073545448 (alk. paper)".
- 2007045960 identifier 2007045960-d.html.
- 2007045960 identifier 2007045960-t.html.
- 2007045960 identifier 2007045960-b.html.
- 2007045960 issued "2009".
- 2007045960 issued "c2009.".
- 2007045960 language "eng".
- 2007045960 publisher "Boston : McGraw-Hill,".
- 2007045960 subject "658.8/12 22".
- 2007045960 subject "Customer services.".
- 2007045960 subject "HF5415.5 .L83 2009".
- 2007045960 title "Customer service : skills for success / Robert W. Lucas.".
- 2007045960 type "text".