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- 2007047642 contributor B10806154.
- 2007047642 created "c2008.".
- 2007047642 date "2008".
- 2007047642 date "c2008.".
- 2007047642 dateCopyrighted "c2008.".
- 2007047642 description "Difficult people and the art of aikidō -- Acting as if : the art of confirming -- Asking questions : the art of inquiry -- Active listening : the art of understanding -- Hypnosis and humor : the art of evoking -- Taking a stand by opposing -- Teaching positive speaking to clients -- Workshops on positive speaking.".
- 2007047642 description "Includes bibliographical references (p. 171-172) and index.".
- 2007047642 extent "xxii, 185 p. :".
- 2007047642 identifier "0470281944 (pbk.)".
- 2007047642 identifier "9780470281949 (pbk.)".
- 2007047642 identifier 2007047642-d.html.
- 2007047642 identifier 2007047642-t.html.
- 2007047642 identifier 2007047642-b.html.
- 2007047642 issued "2008".
- 2007047642 issued "c2008.".
- 2007047642 language "eng".
- 2007047642 publisher "Hoboken, N.J. : John Wiley & Sons,".
- 2007047642 subject "153.6 22".
- 2007047642 subject "BF637.V47 C64 2008".
- 2007047642 subject "Invective.".
- 2007047642 subject "Verbal self-defense.".
- 2007047642 tableOfContents "Difficult people and the art of aikidō -- Acting as if : the art of confirming -- Asking questions : the art of inquiry -- Active listening : the art of understanding -- Hypnosis and humor : the art of evoking -- Taking a stand by opposing -- Teaching positive speaking to clients -- Workshops on positive speaking.".
- 2007047642 title "Making hostile words harmless : a guide to the power of positive speaking for helping professionals and their clients / Kate Cohen-Posey.".
- 2007047642 type "text".