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- 2007051909 alternative "Essentials for great patient experiences".
- 2007051909 alternative "Hospitals & health networks (Online)".
- 2007051909 contributor B10811365.
- 2007051909 contributor B10811366.
- 2007051909 created "c2008.".
- 2007051909 date "2008".
- 2007051909 date "c2008.".
- 2007051909 dateCopyrighted "c2008.".
- 2007051909 description "Empathy fitness for leaders -- Lessening patient anxiety -- A giant step toward patient-centered care -- Using scripts for patient interactions -- Easing the wait for patients -- Customer rounds -- The connective tissue issue -- Dealing with difficult-for-me people -- The gift of customer complaints -- Working better with physicians -- Less turnover, better patient care -- How to create a patient satisfaction epidemic.".
- 2007051909 description "Includes bibliographical references (p. 117-121) and index.".
- 2007051909 extent "xiii, 126 p. :".
- 2007051909 identifier "9781556483523 (pbk.)".
- 2007051909 identifier 2007051909.html.
- 2007051909 issued "2008".
- 2007051909 issued "c2008.".
- 2007051909 language "eng".
- 2007051909 publisher "Chicago : Health Forum,".
- 2007051909 subject "610.69/6 22".
- 2007051909 subject "Health Services Administration Collected Works.".
- 2007051909 subject "Hospital-Patient Relations Collected Works.".
- 2007051909 subject "Medical personnel and patient.".
- 2007051909 subject "Patient Acceptance of Health Care Collected Works.".
- 2007051909 subject "Patient Satisfaction Collected Works.".
- 2007051909 subject "Patient satisfaction.".
- 2007051909 subject "Professional-Patient Relations Collected Works.".
- 2007051909 subject "Quality Assurance, Health Care methods Collected Works.".
- 2007051909 subject "R727.3 .L353 2008".
- 2007051909 subject "WX 153 L482w 2008".
- 2007051909 tableOfContents "Empathy fitness for leaders -- Lessening patient anxiety -- A giant step toward patient-centered care -- Using scripts for patient interactions -- Easing the wait for patients -- Customer rounds -- The connective tissue issue -- Dealing with difficult-for-me people -- The gift of customer complaints -- Working better with physicians -- Less turnover, better patient care -- How to create a patient satisfaction epidemic.".
- 2007051909 title "Essentials for great patient experiences".
- 2007051909 title "Wendy Leebov's essentials for great patient experiences : no-nonsense solutions with gratifying results / Wendy Leebov.".
- 2007051909 type "text".