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- 2007276001 contributor B10821345.
- 2007276001 created "c2007.".
- 2007276001 date "2007".
- 2007276001 date "c2007.".
- 2007276001 dateCopyrighted "c2007.".
- 2007276001 extent "vii, 120 p. :".
- 2007276001 identifier "0874253888 (pbk.)".
- 2007276001 identifier "9780874253887 (pbk.)".
- 2007276001 isPartOf "The learning point series".
- 2007276001 issued "2007".
- 2007276001 issued "c2007.".
- 2007276001 language "eng".
- 2007276001 publisher "Amherst, Mass. : HRD Press,".
- 2007276001 subject "658.8/12 22".
- 2007276001 subject "Call centers Problems, exercises, etc.".
- 2007276001 subject "Call centers.".
- 2007276001 subject "Customer services Quality control.".
- 2007276001 subject "Customer services.".
- 2007276001 subject "HF5415.5 .G369 2007".
- 2007276001 title "Learning points. 89 activities and actions for coaching call center CSRs / Peter R. Garber.".
- 2007276001 type "text".