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- 2007281711 contributor B10828377.
- 2007281711 contributor B10828378.
- 2007281711 created "c1998.".
- 2007281711 date "1998".
- 2007281711 date "c1998.".
- 2007281711 dateCopyrighted "c1998.".
- 2007281711 description "Includes bibliographical references.".
- 2007281711 description "Your client comes first -- Client satisfaction does pay -- Walk in your client's shoes -- Client expectations -- What clients want to know -- Teamwork improves client satisfaction -- Shared vision -- Standards: minimum requirements for maximum service -- Staff satisfaction and teamwork -- Empowerment -- Continuing education- for veterinarians and staff -- Suggestions for practice managers only -- Let's get specific: service improvement for client retention -- Veterinary clinic, please hold -- Waiting room dilemma -- Partnership with clients -- Client retention strategies -- Service recovery for loyal clients -- Quality: a moving target.".
- 2007281711 extent "xix, 222 p. :".
- 2007281711 identifier "0941451712".
- 2007281711 identifier "9780941451710".
- 2007281711 issued "1998".
- 2007281711 issued "c1998.".
- 2007281711 language "eng".
- 2007281711 publisher "Lakewood, Colo. : AAHA Press,".
- 2007281711 subject "636.089/0695 22".
- 2007281711 subject "Interpersonal communication.".
- 2007281711 subject "Médecine vétérinaire Pratique.".
- 2007281711 subject "Pet owners Psychology.".
- 2007281711 subject "Qualité de service.".
- 2007281711 subject "Relations vétérinaire-client.".
- 2007281711 subject "SF756.4 .C54 1998".
- 2007281711 subject "Satisfaction.".
- 2007281711 subject "Veterinarian and client.".
- 2007281711 subject "Veterinary medicine Practice.".
- 2007281711 tableOfContents "Your client comes first -- Client satisfaction does pay -- Walk in your client's shoes -- Client expectations -- What clients want to know -- Teamwork improves client satisfaction -- Shared vision -- Standards: minimum requirements for maximum service -- Staff satisfaction and teamwork -- Empowerment -- Continuing education- for veterinarians and staff -- Suggestions for practice managers only -- Let's get specific: service improvement for client retention -- Veterinary clinic, please hold -- Waiting room dilemma -- Partnership with clients -- Client retention strategies -- Service recovery for loyal clients -- Quality: a moving target.".
- 2007281711 title "Client satisfaction pays : quality service for practice success / Carin A Smith ... [et al.].".
- 2007281711 type "text".