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- 2007531599 contributor B11017377.
- 2007531599 contributor B11017378.
- 2007531599 created "2007.".
- 2007531599 date "2007".
- 2007531599 date "2007.".
- 2007531599 dateCopyrighted "2007.".
- 2007531599 description "Includes bibliographical references (p. 159) and index.".
- 2007531599 extent "xviii, 162 p. :".
- 2007531599 identifier "1902505824 (pbk.)".
- 2007531599 identifier "9781902505824".
- 2007531599 issued "2007".
- 2007531599 issued "2007.".
- 2007531599 language "eng".
- 2007531599 publisher "Swindon, U.K. : BCS,".
- 2007531599 subject "004.068 22".
- 2007531599 subject "Computer service industry.".
- 2007531599 subject "Computer technical support.".
- 2007531599 subject "HD30.2 .W467 2007".
- 2007531599 subject "Information technology Management.".
- 2007531599 title "World class IT service delivery / Peter Wheatcroft.".
- 2007531599 type "text".