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- 2008005436 contributor B11077354.
- 2008005436 contributor B11077355.
- 2008005436 created "c2008.".
- 2008005436 date "2008".
- 2008005436 date "c2008.".
- 2008005436 dateCopyrighted "c2008.".
- 2008005436 description "Includes bibliographical references (p. 275-282) and index.".
- 2008005436 description "Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices.".
- 2008005436 extent "xxv, 293 p. ;".
- 2008005436 identifier "0131986007 (hbk. : alk. paper)".
- 2008005436 identifier 2008005436.html.
- 2008005436 issued "2008".
- 2008005436 issued "c2008.".
- 2008005436 language "eng".
- 2008005436 publisher "Upper Saddle River, N.J. : FT Press,".
- 2008005436 subject "Customer services.".
- 2008005436 subject "HD9980.5 .T93 2008".
- 2008005436 subject "Performance Measurement.".
- 2008005436 subject "Service industries Management.".
- 2008005436 subject "Total quality management.".
- 2008005436 tableOfContents "Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices.".
- 2008005436 title "A complete and balanced service scorecard : creating value through sustained performance improvement / Rajesh K. Tyagi, Praveen Gupta.".
- 2008005436 type "text".