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- 2008012004 alternative "To providing a world-class customer experience".
- 2008012004 contributor B11085314.
- 2008012004 created "c2008.".
- 2008012004 date "2008".
- 2008012004 date "c2008.".
- 2008012004 dateCopyrighted "c2008.".
- 2008012004 description "Includes bibliographical references and index.".
- 2008012004 extent "xvi, 320 p. :".
- 2008012004 identifier "9780470196120 (cloth)".
- 2008012004 identifier 2008012004-b.html.
- 2008012004 identifier 2008012004-d.html.
- 2008012004 identifier 2008012004-t.html.
- 2008012004 issued "2008".
- 2008012004 issued "c2008.".
- 2008012004 language "eng".
- 2008012004 publisher "Hoboken, N.J. : Wiley,".
- 2008012004 subject "658.8/12 22".
- 2008012004 subject "Consumer satisfaction.".
- 2008012004 subject "Customer loyalty.".
- 2008012004 subject "Customer services.".
- 2008012004 subject "HF5415.5 .D5583 2008".
- 2008012004 title "To providing a world-class customer experience".
- 2008012004 title "What's the secret? : to providing a world-class customer experience / John R. DiJulius.".
- 2008012004 type "text".