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- 2008017877 contributor B11092340.
- 2008017877 contributor B11092341.
- 2008017877 created "c2008.".
- 2008017877 date "2008".
- 2008017877 date "c2008.".
- 2008017877 dateCopyrighted "c2008.".
- 2008017877 description "A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift.".
- 2008017877 description "Includes bibliographical references (p. 251-271) and index.".
- 2008017877 extent "x, 287 p. ;".
- 2008017877 identifier "9781576755822 (pbk. : alk. paper)".
- 2008017877 identifier 2008017877.html.
- 2008017877 issued "2008".
- 2008017877 issued "c2008.".
- 2008017877 language "eng".
- 2008017877 publisher "San Francisco, Calif. : Berrett-Koehler Publishers,".
- 2008017877 subject "658.8/343 22".
- 2008017877 subject "Consumer complaints.".
- 2008017877 subject "Customer services.".
- 2008017877 subject "HF5415.52 .B37 2008".
- 2008017877 tableOfContents "A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift.".
- 2008017877 title "A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller.".
- 2008017877 type "text".