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- 2008020729 contributor B11095774.
- 2008020729 created "2008.".
- 2008020729 date "2008".
- 2008020729 date "2008.".
- 2008020729 dateCopyrighted "2008.".
- 2008020729 description "Includes bibliographical references (p. 275-280) and index.".
- 2008020729 extent "xxiii, 287 p. :".
- 2008020729 identifier "0873897439".
- 2008020729 identifier "9780873897433".
- 2008020729 identifier 2008020729.html.
- 2008020729 issued "2008".
- 2008020729 issued "2008.".
- 2008020729 language "eng".
- 2008020729 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 2008020729 subject "658.8/12 22".
- 2008020729 subject "Consumer satisfaction Statistical methods.".
- 2008020729 subject "HF5415.335 .H39 2008".
- 2008020729 subject "Questionnaires.".
- 2008020729 title "Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.".
- 2008020729 type "text".