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- 2008022313 contributor B11097692.
- 2008022313 contributor B11097693.
- 2008022313 created "c2008.".
- 2008022313 date "2008".
- 2008022313 date "c2008.".
- 2008022313 dateCopyrighted "c2008.".
- 2008022313 description "Includes bibliographical references (p. 209-214) and index.".
- 2008022313 description "Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.".
- 2008022313 extent "225 p. :".
- 2008022313 identifier "1422110230".
- 2008022313 identifier "9781422110232".
- 2008022313 identifier 2008022313-b.html.
- 2008022313 identifier 2008022313-d.html.
- 2008022313 identifier 2008022313.html.
- 2008022313 issued "2008".
- 2008022313 issued "c2008.".
- 2008022313 language "eng".
- 2008022313 publisher "Boston, Mass. : Harvard Business Press,".
- 2008022313 subject "659.1 22".
- 2008022313 subject "Customer services.".
- 2008022313 subject "Employee ownership.".
- 2008022313 subject "HF5827.95 .H47 2008".
- 2008022313 subject "Word-of-mouth advertising.".
- 2008022313 tableOfContents "Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.".
- 2008022313 title "The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.".
- 2008022313 type "text".