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- 2008030940 contributor B11108074.
- 2008030940 created "c2009.".
- 2008030940 date "2009".
- 2008030940 date "c2009.".
- 2008030940 dateCopyrighted "c2009.".
- 2008030940 description "Includes bibliographical references (p. 233-234) and index.".
- 2008030940 description "The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.".
- 2008030940 extent "xix, 289 p. :".
- 2008030940 identifier "1604270063 (hardcover : alk. paper)".
- 2008030940 identifier "9781604270068 (hardcover : alk. paper)".
- 2008030940 identifier 2008030940.html.
- 2008030940 issued "2009".
- 2008030940 issued "c2009.".
- 2008030940 language "eng".
- 2008030940 publisher "Ft. Lauderdale, Fla. : J. Ross Pub.,".
- 2008030940 subject "658.4/013 22".
- 2008030940 subject "HD9980.5 .T39 2009".
- 2008030940 subject "Production management.".
- 2008030940 subject "Service industries Management.".
- 2008030940 subject "Service industries Quality control.".
- 2008030940 subject "Six sigma (Quality control standard)".
- 2008030940 tableOfContents "The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.".
- 2008030940 title "Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / Gerald M. Taylor.".
- 2008030940 type "text".