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- 2008032858 contributor B11110465.
- 2008032858 contributor B11110466.
- 2008032858 created "c2009.".
- 2008032858 date "2009".
- 2008032858 date "c2009.".
- 2008032858 dateCopyrighted "c2009.".
- 2008032858 description "Includes bibliographical references (p. 291-293) and index.".
- 2008032858 extent "xiv, 304 p. :".
- 2008032858 identifier "0470260696 (cloth)".
- 2008032858 identifier "9780470260692 (cloth)".
- 2008032858 identifier 2008032858.html.
- 2008032858 issued "2009".
- 2008032858 issued "c2009.".
- 2008032858 language "eng".
- 2008032858 publisher "San Francisco, CA : Jossey-Bass,".
- 2008032858 subject "658.8/12 22".
- 2008032858 subject "Consumer satisfaction.".
- 2008032858 subject "Customer loyalty.".
- 2008032858 subject "Customer relations.".
- 2008032858 subject "HF5415.5 .B76 2009".
- 2008032858 subject "Success in business.".
- 2008032858 title "Answering the ultimate question : how Net Promoter can transform your business / Laura L. Brooks, Richard Owen.".
- 2008032858 type "text".