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- 2008039870 contributor B11119093.
- 2008039870 created "c2010.".
- 2008039870 date "2010".
- 2008039870 date "c2010.".
- 2008039870 dateCopyrighted "c2010.".
- 2008039870 description "Includes bibliographical references and index.".
- 2008039870 description "Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.".
- 2008039870 extent "xxii, 519 p. :".
- 2008039870 identifier "0765617706 (cloth : alk. paper)".
- 2008039870 identifier "9780765617705 (cloth : alk. paper)".
- 2008039870 identifier 2008039870.html.
- 2008039870 issued "2010".
- 2008039870 issued "c2010.".
- 2008039870 language "eng".
- 2008039870 publisher "Armonk, N.Y. : M.E. Sharpe,".
- 2008039870 subject "658.8/12 22".
- 2008039870 subject "Consumer satisfaction Evaluation.".
- 2008039870 subject "Consumer satisfaction.".
- 2008039870 subject "HF5415.335 .O55 2010".
- 2008039870 tableOfContents "Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.".
- 2008039870 title "Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver.".
- 2008039870 type "text".