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- 2008042913 contributor B11122735.
- 2008042913 created "c2009.".
- 2008042913 date "2009".
- 2008042913 date "c2009.".
- 2008042913 dateCopyrighted "c2009.".
- 2008042913 description "Includes bibliographical references (p. 231-234) and index.".
- 2008042913 description "The genie and the ice cream shop -- Do you need this book? -- The three forces -- Uncertainty -- Alignment -- Experience -- Ownership -- Amazement -- What the journey looks like from the inside: the internal march to amazement -- What the journey looks like from the outside: the external march to amazement -- Launching the amazement revolution -- Little things: snapshots of organizations and people who get the little things done right -- Problem solving and recovery: snapshots of organizations and people who solve problems and recover well -- Opportunity knocks: organizations and people who look for opportunities to be better than average -- Proactive service and follow-through: snapshots of proactive organizations and people in action -- The art of WOW: snapshots of truly amazing organizations and people -- Tools for success.".
- 2008042913 extent "xii, 244 p. :".
- 2008042913 identifier "0470404825 (cloth)".
- 2008042913 identifier "9780470404829 (cloth)".
- 2008042913 issued "2009".
- 2008042913 issued "c2009.".
- 2008042913 language "eng".
- 2008042913 publisher "Hoboken, N.J. : Wiley,".
- 2008042913 subject "658.8/12 22".
- 2008042913 subject "Customer loyalty.".
- 2008042913 subject "Customer relations.".
- 2008042913 subject "Customer services.".
- 2008042913 subject "HF5415.5 .H937 2009".
- 2008042913 tableOfContents "The genie and the ice cream shop -- Do you need this book? -- The three forces -- Uncertainty -- Alignment -- Experience -- Ownership -- Amazement -- What the journey looks like from the inside: the internal march to amazement -- What the journey looks like from the outside: the external march to amazement -- Launching the amazement revolution -- Little things: snapshots of organizations and people who get the little things done right -- Problem solving and recovery: snapshots of organizations and people who solve problems and recover well -- Opportunity knocks: organizations and people who look for opportunities to be better than average -- Proactive service and follow-through: snapshots of proactive organizations and people in action -- The art of WOW: snapshots of truly amazing organizations and people -- Tools for success.".
- 2008042913 title "The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken.".
- 2008042913 type "text".