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- 2008050160 contributor B11131577.
- 2008050160 created "c2009.".
- 2008050160 date "2009".
- 2008050160 date "c2009.".
- 2008050160 dateCopyrighted "c2009.".
- 2008050160 description "Get a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you're due -- Ace your buyer's worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the ten-day taming plan.".
- 2008050160 description "Includes bibliographical references (p. 247-262) and indexes.".
- 2008050160 extent "xiv, 274 p. :".
- 2008050160 identifier "0470345047 (cloth)".
- 2008050160 identifier "9780470345047 (cloth)".
- 2008050160 issued "2009".
- 2008050160 issued "c2009.".
- 2008050160 language "eng".
- 2008050160 publisher "San Francisco, CA : Jossey-Bass,".
- 2008050160 subject "658.8/12 22".
- 2008050160 subject "Customer loyalty.".
- 2008050160 subject "Customer relations.".
- 2008050160 subject "Customer services.".
- 2008050160 subject "HF5415.5 .G7533 2009".
- 2008050160 tableOfContents "Get a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you're due -- Ace your buyer's worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the ten-day taming plan.".
- 2008050160 title "Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin.".
- 2008050160 type "text".